Shipping & Returns

Shipping and Returns Policy

 

Shipping

1. Order Processing: We strive to process and ship your orders as quickly as possible. Orders are typically processed within 10 business days from the date of purchase unless otherwise specified.

2. Shipping Methods: We offer multiple shipping options to accommodate your needs. During the checkout process, you can choose from the available shipping methods, including standard and expedited options.

3. Shipping Costs: Shipping costs are calculated based on the shipping method selected, the weight and dimensions of the products, and the destination address. Shipping charges will be displayed during the checkout process.

4. Shipping Destinations: We currently ship to addresses within the United States, the United Kingdom, and Australia. For other international shipping inquiries, please contact our customer support.

5. Delivery Time: Delivery times may vary depending on your location and the chosen shipping method. Estimated delivery times will be provided during the checkout process. Please note that these are approximate delivery times and may be subject to unforeseen delays.

6. Order Tracking: Once your order is shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor the progress of your delivery.

 

Returns and Refunds

1. Satisfaction Guarantee: We want you to be completely satisfied with your purchase. If you are not satisfied with your product, please contact our customer support team within 14 days of receiving your order to initiate a return.

2. Eligibility: To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as when you received it. Some products may be subject to additional return restrictions, so please check the product-specific return policy.

3. Return Process: To initiate a return, please contact our customer support team to request a return authorization. We will provide you with instructions on how to return the product. Return shipping costs are the responsibility of the customer.

4. Refunds: Once we receive and inspect the returned product, we will process your refund within 15 business days. The refund will be issued to the original payment method used for the purchase, minus any applicable restocking fees or return shipping charges.

5. Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately. We will arrange for the return of the item and provide a replacement or refund as applicable.

6. Non-Returnable Items: Certain products, such as consumables or personalized items, may not be eligible for returns. Please check the product description for specific return eligibility information.

 

Contact Information

If you have any questions or concerns about our shipping and returns policy, please feel free to contact our customer support team at support@medspaequip.com